SA Express offers e-ticketing on all its domestic routes. Electronic ticketing provides customer benefits including improved security (ticket cannot be lost or stolen) and greater convenience (passenger never have to collect tickets whilst changes are easier to make). An electronic ticket may be booked via a travel agent or by logging on to our website, www.flyexpress.aero (where you also gain access to our lowest fares) or by phoning our call center (0861 606 606) or visiting one of our ticket stations. Once you have made your reservation, you may proceed directly to check-in on the day of your trip, quote your reference number and provide a positive form of identification in order to receive your boarding pass. E-ticketing: saving your time and money.
The passenger shall arrive at the SA Express check-in location and boarding gate sufficiently in advance of flight departure to permit completion of any government formalities and departure procedures and, in any event, not later than the time indicated by the Carrier. If the passenger fails to arrive on time at check-in location or appears improperly documented and not ready to travel, the Carrier may cancel the space reserved for the passenger and will not delay the flight. At South African national airports, passengers are required to present themselves and the baggage for check-in formalities as reflected below:
According to the General Conditions of Carriage, please be thoughtful towards your fellow passengers and allow plenty of time before your flights. Remember if you are at a boarding gate less than fifteen (15) minutes before departure, the flight will actually depart without you. Our views on time departure are intense, for the benefit of all our clients. SA Express has one of the best on time departure records in the world and specifically promotes an on-time culture to its entire staff. The Carrier is not liable to the passenger for loss or expense due to the passenger’s failure to comply with the provisions of this article.
Fast Check is a self help check-in facility available at O.R. Tambo, Cape Town and Durban International Airports. These kiosks are located in the domestic departure halls. Passengers holding an E-Ticket can use these kiosks to check-in and obtain a boarding pass in as little as 20 seconds avoiding queues. Self-service Check-in Kiosks benefits Check-in up to 90 minutes before departure for SAX domestic flights. The following steps need to be followed when using self check-in:
If multiple passengers are booked you have the option to select the passengers you would like to check-in. You also have the option to check in passengers from multiple bookings at once (up to 9 maximum).
Confirm flight details on screen. If you have a return flight booked for the same day you may also chose to check in for it.
You will be assigned a seat automatically, if no seat reservation was made at time of reservation. You may at this time change your pre-assigned seat to your preferred seat from the seats available.
Your boarding pass will be printed.
If a credit card is used to make a flight booking, it must be inserted in the credit card slot when asked for at the kiosk for verification unless the ticket was sponsored. The entire self-check-in procedure will take a passenger previously exposed to the system, approximately 15-20 seconds to complete. While passengers are not required to produce any form of ID document during self-check-in, they may be asked to do so at the boarding gates. It is an illegal practice to check-in under someone else’s name or to allow another person to travel on your booking.
Passengers must ensure their boarding passes have an e-ticket number (e.g. 0831234567891) printed on the boarding pass or a paper ticket inserted in the back pocket. If neither of these are adhered to, the passenger will be sent back to the check-in counters and not allowed to board the aircraft Passengers travelling with hand baggage only make use of this facility.
Regional: 50 minutes before departure
Domestic: 30 minutes before departure
Boarding gates close 15 minutes prior to departure on domestic flights and 20 minutes for regional flights. Passengers who fail to present themselves at the boarding gate before the stipulated time for closure will be denied travel without compensation.
Passengers with special dietary requirements are provided for through the following special meals: Kosher, Halaal, Moslem, Hindu, Low Fat and Vegetarian meals. Orders for special meals should be placed at the time of making flight reservations. The airline requires a minimum of 48 hours notice prior to departure in order to assist with confirmation of requests. Passengers requiring special attention.
Passengers requiring either wheelchairs or assistance with unaccompanied minors (passengers under the age of 12 years) should state their requirements at the time of making the reservation. Owing to the size of the cabins on our aircraft types, the airline is not in a position to carry stretcher passengers or incubators.
SA Express will accept one piece of cabin baggage not exceeding a total dimension of 115cm and 7kg in weight. For safety reasons, cabin baggage must fit into approved stowage spaces: either the overhead luggage bin or under the seat. Owing to limited storage space in the aircraft cabin, cabin baggage may be placed in the Skycheck at the aircraft for hold Stowage.
This is the airline’s special hand luggage facility that assists with in-flight comfort, speedy boarding and disembarking. When boarding one of our flights, simply place any hand luggage that will not be required during the flight onto the Skycheck cart at the boarding steps of the aircraft. This hand luggage will be waiting for you as you disembark from the aircraft at your destination.
Valuable items including cameras and accessories, computers including laptops and notebooks, mobile telephones, perfumes, aftershaves, colognes,legal and company documents, legal tender including cash, credit cards and cheques, bullion, leather jackets, all types of jewellery and any other items with a value in excess of R400 must be removed from either checked-in or Skycheck baggage as the airline is not liable for loss or damage to these items. Verified baggage claims are settled on the basis adopted by IATA (International Airlines Transport Association) – Payment of US$20, 00 per 1kg of checked-in luggage, to a maximum of 20kg (US$400).
Be advised that South African Revenue Service has advised that goods purchased by passengers entering South Africa from abroad are exempt from duty up a maximum of ZAR 3000.00 of proven value. (Excluding duty free purchases).
SA Express may refuse carriage of any passenger or passenger’s baggage for reasons of safety or if, in the exercise of its reasonable discretion it is determined that:-
For international travel, in terms of government regulations applicable to the country of transit/destination/return, all passengers must be in possession of:
Failure to comply with any of the above provisions may result in the passenger being denied during check-in. Transit passengers can utilise the transit area provided that they hold confirmed onward tickets. The Transit Hotel in Johannesburg must be confirmed in advance should the transfer not be on the same day. Transit visas should be obtained if necessary. Passports of all non-residents must contain at least 1 unused visa page for entry/departure endorsements.
Our general Conditions of Carriage for Passenger and Baggage are available at all SA Express offices and on our website.
Area of application
Only applicable for travellers from USA, Canada and Brazil in possession of one ticket coupon (an interlining ticket).
2 pieces with 23kg (50lb) each and maximum dimensions of 158cm (62inches);
Weight Concept (WC) – applies worldwide except for fare origin when PC applies.
Maximum Weight per Piece and Passenger (Weight Concept). Please note more than 32kg per piece is not accepted as excess baggage. If exceeding 32kg, the piece must be checked in as air cargo at specified air cargo rates.
In addition to checked baggage allowance, each passenger may carry without additional charges one piece of hand luggage for suitable placement on the sky check trolley, subject to space availability. Maximum dimensions for one piece 52 X 40 X 23 cm, maximum weight 7kg. The size of one hand luggage shall not exceed the overall dimensions of 115cm.
In addition to one piece of hand luggage a passenger is also allowed carry on luggage.
The following are classified as carry on luggage:
In case of SAA unilateral application of PC in opposition to IATA regulation, PC- charges apply only on SAA sectors/ other international carriers, for interlining on ongoing other airline sectors please check the free baggage allowance shown on the respective sector coupons. In case of through-check-in and excess, the applicable excess baggage charges have to be charged also if only require for parts of the journey. If excess baggage applies on a routing where no published excess baggage charge is available, the applicable charge applies in the direction of travel for SA sectors and for other airline sectors according to the transporting carrier’s rules and charges.
When an interlining airline has an additional baggage allowance promotion, this promotion will not be honoured on SAX flights.
ZAR26.00 plus ZAR4.00 (VAT) = Total ZAR30.00 per kg
Baggage in excess of the checked baggage allowance charges apply at 1.5% per kg of the highest SA normal direct adult one way economy class fare.
All excess baggage must be assessed and charged for, prior to the boarding of the aircraft, to the passenger. Excess weight charges can also be paid for the entire journey to the final destination or to the next point of transfer or stopover. Excess baggage is not guaranteed and may only be accommodated on the next available flight, where applicable, even if the passenger already paid for the excess baggage.
AVIH is not to be included in the free baggage allowance. The animal shall be carried in a container that meets the specification of “IATA live animals regulations”. Suitable containers maybe purchased from selected pet shops.
|No.1||60 x 45 x 40 cm||4 kg|
|No.2||80 x 55 x 55 cm||6 kg|
|No.3||100 x 65 x 70 cm||13 kg|
|No.4||125 x 75 x 85 cm||22 kg|
SA Express may accept for transportation in the aircraft cabin without charge: A dog trained to lead the blind when it accompanies a passenger with impaired vision dependent upon such a dog. A dog trained to assist the deaf when it accompanies a passenger with impaired hearing dependant upon such dog, provided that such passenger’s impaired hearing shall be evidenced by a medical certificate. The dog when properly harnessed may be permitted to accompany such a passenger into the aircraft cabin but shall not be permitted to occupy a seat.
No excess baggage charges to be raised for the carriage of the following items: Non-collapsible wheelchairs and power driven wheelchairs may be accepted provided the passenger is dependent on it.
Sportsmen or women travelling individually or in groups will be permitted to include their sporting equipment in the free baggage allowance applicable to the class in which they will travel. The airline will not accept liability for damage to such articles if they are not suitably packed. Sporting equipment in excess of the applicable free baggage allowance will be charged in accordance with the current baggage policy. Sporting equipment can be classified as follows: Scuba diving equipment. Diving cylinders must be empty and hung upside down with the valve open for 24 hours prior to departure. Hiking equipment. Hunting equipment / trophies. Golfing equipment. (Restricted to 1 Golf Bag per passenger on SAX Flights not weighing more than 15 kg). Bicycle. (Restricted to one Bicycle on SAX Flights) Angling equipment. Must be packed in protective cylinders not exceeding 2m in length.
SAX permits 1 golf bag free of charge provided it does not exceed 15 kg’s
A passenger may carry some baggage free of charge, subject to the conditions and limitations that are mentioned in the ticket and according to the terms of SAX. The weight of each piece of baggage may not exceed 32 kg.
In case of baggage in excess of the free allowance a passenger has to pay the charges as published by SAX
Checked baggage means baggage of which the carrier takes custody and for which the carrier has issued a baggage tag. The checked baggage gets loaded in the aircraft hold. This baggage is accepted at the check-in counter and is delivered to the passenger at the baggage claim upon arrival.
Checked baggage usually follows the same itinerary as the passenger, provided the passenger is through-ticketed between carriers which participate in an interline agreement. In these circumstances checked baggage will be automatically transferred from one carrier’s flight to another. Exceptions to this occur when baggage must be cleared through customs formalities at the transfer station. Usually in such cases, the baggage will be claimed by the passenger for inspection and then given back to the carrier or its handling agent for the continuation of the journey.
Hand luggage handed in to be loaded on the sky check trolley, will be tagged by the airline and all valuable items must be removed from this baggage.
NOTE: Passengers that arrive at an outstation and a passenger produces a baggage tag that shows that the bag was only tagged to JNB, SAX will not take responsibility for the bag. SAX could open up a missing file and update the file to state that the file is a courtesy; that the passenger should collect the bag at the airport once it arrives. SAX will NOT deliver the bag in cases such as these. SAX also needs to stress that we’re NOT responsible as the bag was never checked in with SAX. Previously, SAX would retag the bags at interline. But it was found that in some instances the bags were not located. This result in the passenger having the new receipt SAX gave him and the old tag is still on the bag. The missing file gets opened with the new tag number and passenger and bag never gets reconciled. Interline staff will not retag bags. SAX gives the passenger the option to clear immigration and customs collect their bags at arrivals and have it rechecked at check-in on the outside.
Should the passenger not have proper documents to enter the country we send the passenger back to the airline involved and ensure that the airline find the bag/s, retag the bag/s before we update the system to advise that the passenger checked baggage in with SAX. Alternatively we revert back to the before mentioned. It is also very important for the agents to update the missing file with BR and stress that the passenger was to pick his/her bag up in JNB but neglected to do so.
The passenger shall not include the following items in his/her checked baggage, and SAX will assume no liability for loss or damage and may refuse to carry as checked baggage or shy check:
Passenger carry-on baggage is limited to ONE piece not exceeding certain size and weight restrictions which enable it to be safely stowed wither under the seat in front of the passenger or in an overhead bin, locker or compartment. If baggage cannot be stored by this means or is of excessive weight or is considered unsafe for any reason, it must be checked as checked baggage/ sky check in the aircraft hold. Carry-on baggage is usually included when calculating a passenger’s actual free baggage allowance.
The following list (aligned with ICAO and IATA recommended practice) is provided as a guideline of what items are not to be allowed in the cabin of SAX aircraft. Items indicated on this list, except hunting rifles, shotguns and ammunition, may however be carried in the checked baggage of passengers. This does not include the obvious items considered as harmful items i.e. knives, firearms, explosives, grenades, etc.
NOTE: Manicure sets, including small scissors and metal nail files are permitted. Certain items not listed as Prohibited items which may be carried on a person or in cabin baggage for medical or other use, such as syringes and hypodermically needles should be declared the airline check-in agent or checkpoint security staff. The airline will accept this carriage of these items in the cabin of the aircraft only if such items are accompanied by clearly labelled medication such as insulin or other life saving medicines. Unlabeled or unidentified substances accompanied with syringes, or packs of needles not accompanied by the above may be denied for carriage on a person or within cabin baggage. Passengers carrying these items, not requiring access to such items during flight are encouraged to rather pack these within their checked baggage. When such items are considered as unjustified or non essential, security staff may confiscate such items if a passenger fails to provide sufficient reason and/or medical evidence to carry such items. Further restrictions on items allowed in sterile areas of airports, may be imposed or may differ from country to country, dependant on the Policy of the Local Authorities. Portable Electronic Devices (PEDS).To minimize the risk of PED’s interfering with the aircraft systems, the carrier must ensure that passengers are adequately briefed on the potential dangers of using PEDs onboard aircrafts. Certain PEDs may only be used during the cruise phase of the flight with permission of the Captain, who has the final authority regarding such usage include. These include:
For carriage of quantities in excess of 5kg, check with the carrier.
If any doubt with dangerous goods the IATA dangerous goods manual must be consulted and if the matter is still unclear the item/s may not be transported until such a time the matter is resolved.
In terms of International Civil Aviation Security Regulations, firearms, knives, sharp objects and or any items that may be construed as a dangerous item, whether of metal or other material, and some sporting goods must be packed in checked baggage, they cannot be carried in the cabin baggage or on person. These items include (but are not limited to) knives and knife-like objects, box cutters, corkscrews with blades, straight razor, long metal nail files, scissors with pointed tips, dangerous good (hazardous materials unless approved), tradesmen’s tools, hypodermic needles (unless required for medical reasons), knitting needles, other sharp pointed/ penetrating objects and sporting goods such as bats, bows, and arrows, cues, darts, golf clubs and sling shots (catapults), material art devices, real /toy/replica weapons (whether or plastic or metal). Most items listed may be carried in your checked baggage, subjected to Dangerous Goods Regulations. Firearms, sporting weapons and or declares security items of high value may be tendered to the appropriate firearm handling counters for safe handling. Any of these items not declared to the airline or identified to cabin baggage at the security screening points will be confiscated and not returned. SA Express has no liability what so ever regarding the loss of the above mentioned articles. Passengers requiring the use of medical syringes in flight, such as diabetic and other passengers with documented proof of medical need must ensure that it is professionally packed and labelled. If not, the medication will be removed.
NB. No firearms may be transported to George and Richards Bay.
Any other weapons or dangerous items such as :
May be transported via the firearm desk to any SA Express destination.