• Electronic Ticketing
• Check-in / Boarding Times
• Self Check-in
• Flight Closure Times
• Special meals
• Passengers requiring special attention
• Cabin baggage
• Skycheck
• Baggage liability
• SARS Duty Free Import Limitation
• Refusal and Limitation of carriage
• Document Requirements
• Terms and Conditions
• Baggage Allowance
• Security Notice
• Firearms Notice
• Other Weapons and Harmful articles

Electronic Ticketing

SA Express offers e-ticketing on all its domestic routes. Electronic ticketing provides customer benefits including improved security (ticket cannot be lost or stolen) and greater convenience (passenger never have to collect tickets whilst changes are easier to make). An electronic ticket may be booked via a travel agent or by logging on to our website, www.flyexpress.aero (where you also gain access to our lowest fares) or by phoning our call center (0861 606 606) or visiting one of our ticket stations. Once you have made your reservation, you may proceed directly to check-in on the day of your trip, quote your reference number and provide a positive form of identification in order to receive your boarding pass. E-ticketing: saving your time and money.

Check-in / Boarding Times

The passenger shall arrive at the SA Express check-in location and boarding gate sufficiently in advance of flight departure to permit completion of any government formalities and departure procedures and, in any event, not later than the time indicated by the Carrier. If the passenger fails to arrive on time at check-in location or appears improperly documented and not ready to travel, the Carrier may cancel the space reserved for the passenger and will not delay the flight. At South African national airports, passengers are required to present themselves and the baggage for check-in formalities as reflected below:

• All other Regional Flights – 2 and a half hours before departure of flight.
• All other Domestic Flights – 1 and a half hours before departure of flight.

According to the General Conditions of Carriage, please be thoughtful towards your fellow passengers and allow plenty of time before your flights. Remember if you are at a boarding gate less than fifteen (15) minutes before departure, the flight will actually depart without you. Our views on time departure are intense, for the benefit of all our clients. SA Express has one of the best on time departure records in the world and specifically promotes an on-time culture to its entire staff.

The Carrier is not liable to the passenger for loss or expense due to the passenger’s failure to comply with the provisions of this article.

Self Check-in

Fast Check is a self help check-in facility available at O.R. Tambo, Cape Town and Durban International Airports. These kiosks are located in the domestic departure halls. Passengers holding an E-Ticket can use these kiosks to check-in and obtain a boarding pass in as little as 20 seconds avoiding queues. Self-service Check-in Kiosks benefits Check-in up to 90 minutes before departure for SAX domestic flights. The following steps need to be followed when using self check-in:

Step 1: Choose from the following check-in methods

Check-in by reference number

Check-in by E-Ticket number

Check-in by Voyager membership number (if present in booking)

Check-in by passport number (if present in booking)

Step 2: Identify yourself by entering your:

Reservation number (six alpha-numeric digits printed on itinerary receipt or six alpha-numeric digit vendor registration number if your ticket was issued by a travel agent)

Voyager membership number

E-Ticket (13 digit number in the case of SAX tickets, starts with an 083) or passport (if present in booking)

Step 3: If multiple passengers are booked you have the option to select the passengers you would like to check-in. You also have the option to check in passengers from multiple bookings at once (up to 9 maximum)

Step 4: Confirm flight details on screen. If you have a return flight booked for the same day you may also chose to check in for it.

Step 5: You will be assigned a seat automatically, if no seat reservation was made at time of reservation. You may at this time change your pre-assigned seat to your preferred seat from the seats available

Step 6: Your boarding pass will be printed.

If a credit card is used to make a flight booking, it must be inserted in the credit card slot when asked for at the kiosk for verification unless the ticket was sponsored.

The entire self-check-in procedure will take a passenger previously exposed to the system, approximately 15-20 seconds to complete.

While passengers are not required to produce any form of ID document during self-check-in, they may be asked to do so at the boarding gates. It is an illegal practice to check-in under someone else's name or to allow another person to travel on your booking.

Passengers must ensure their boarding passes have an e-ticket number (e.g. 0831234567891) printed on the boarding pass or a paper ticket inserted in the back pocket.

If neither of these are adhered to, the passenger will be sent back to the check-in counters and not allowed to board the aircraft

Passengers travelling with hand baggage only make use of this facility.

Flight Closure Times

Regional

50 minutes before departure

Domestic

30 minutes before departure

Boarding Gates-Closure Times

Boarding gates close 15 minutes prior to departure on domestic flights and 20 minutes for regional flights. Passengers who fail to present themselves at the boarding gate before the stipulated time for closure will be denied travel without compensation. Special meals

Passengers with special dietary requirements are provided for through the following special meals: Kosher, Halaal, Moslem, Hindu, Low Fat and Vegetarian meals. Orders for special meals should be placed at the time of making flight reservations. The airline requires a minimum of 48 hours notice prior to departure in order to assist with confirmation of requests. Passengers requiring special attention.

Passengers requiring special attention

Passengers requiring either wheelchairs or assistance with unaccompanied minors (passengers under the age of 12 years) should state their requirements at the time of making the reservation. Owing to the size of the cabins on our aircraft types, the airline is not in a position to carry stretcher passengers or incubators.

Cabin baggage

SA Express will accept one piece of cabin baggage not exceeding a total dimension of 115cm and 7kg in weight. For safety reasons, cabin baggage must fit into approved stowage spaces: either the overhead luggage bin or under the seat. Owing to limited storage space in the aircraft cabin, cabin baggage may be placed in the Skycheck at the aircraft for hold Stowage.

Skycheck

This is the airline’s special hand luggage facility that assists with in-flight comfort, speedy boarding and disembarking. When boarding one of our flights, simply place any hand luggage that will not be required during the flight onto the Skycheck cart at the boarding steps of the aircraft. This hand luggage will be waiting for you as you disembark from the aircraft at your destination.

Baggage liability

Valuable items including cameras and accessories, computers including laptops and notebooks, mobile telephones, perfumes, aftershaves, colognes,legal and company documents, legal tender including cash, credit cards and cheques, bullion, leather jackets, all types of jewellery and any other items with a value in excess of R400 must be removed from either checked-in or Skycheck baggage as the airline is not liable for loss or damage to these items. Verifi ed baggage claims are settled on the basis adopted by IATA (International Airlines Transport Association) - Payment of US$20, 00 per 1kg of checked-in luggage, to a maximum of 20kg (US$400).

SARS Duty Free Import Limitation

Be advised that South African Revenue Service has advised that goods purchased by passengers entering South Africa from abroad are exempt from duty up a maximum of ZAR 3000.00 of proven value. (Excluding duty free purchases).

Refusal and Limitation of carriage

SA Express may refuse carriage of any passenger or passenger’s baggage for reasons of safety or if, in the exercise of its reasonable discretion it is determined that:-

1. Such action is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over; or
2. The conduct, age or mental or physical state of the passenger is such as to require special assistance of the Carrier; or
3. Cause discomfort or make himself or herself objectionable to other passenger; or
4. Involve hazard or risk to himself or herself or to the other passenger to property;
5. Such action is necessary because the passenger has failed to observe the instructions of the Carrier; or
6. The passenger has refused to submit to a security check; or
7. The ticket presented by the passenger has been reported as being lost or stolen; acquired unlawfully or is counterfeit ticket, or the passenger does not appear to be properly documented.

Document Requirements

For international travel, in terms of government regulations applicable to the country of transit/destination/return, all passengers must be in possession of :

1. A valid (return) air ticket;
2. Passport documentation;
3. Visa (if required) and
4. Health documentation (if required)

Failure to comply with any of the above provisions may result in the passenger being denied during check-in.

Transit passengers can utilise the transit area provided that they hold confirmed onward tickets. The Transit Hotel in Johannesburg must be confirmed in advance should the transfer not be on the same day. Transit visas should be obtained if necessary. Passports of all non-residents must contain at least 1 unused visa page for entry/departure endorsements.

Terms and Conditions

Our general Conditions of Carriage for Passenger and Baggage are available at all SA Express offices and on our website.

Baggage Allowance

• Children and infants paying at least 50% of the adult fare are entitled to the same allowance as adults.
• Infants not entitled to a seat shall only be permitted 10kg (22lb) and one collapsible buggy.

2 pieces with 23kg (50lb) each and maximum dimensions of 158cm (62inches); Free carry on Items

• In addition to the checked baggage allowance, each passenger may carry without additional charges hand baggage suitable for placement in the closed overhead rack or under the passenger’s seat with maximum dimensions specified by carrier subject to space availability.
• Maximum dimensions for one piece 55x40x20cm (22x15x8inches), maximum weight 8kg (8lb), e.g. Brief case, board case, travel bag, attaché case. The size of one carry on item shall not exceed the overall dimensions of 115cm (45inches)
• or one foldable garment bag (max. dimensions 57x54x15cm / 22x21x6inches).

Security Notice

In terms of International Civil Aviation Security Regulations, firearms, knives, sharp objects and or any items that may be construed as a dangerous item, whether of metal or other material, and some sporting goods must be packed in checked baggage, they cannot be carried in the cabin baggage or on person. These items include (but are not limited to) knives and knife-like objects, box cutters, corkscrews with blades, straight razor, long metal nail files, scissors with pointed tips, dangerous good (hazardous materials unless approved), tradesmen’s tools, hypodermic needles (unless required for medical reasons), knitting needles, other sharp pointed/ penetrating objects and sporting goods such as bats, bows, and arrows, cues, darts, golf clubs and sling shots (catapults), material art devices, real /toy/replica weapons (whether or plastic or metal). Most items listed may be carried in your checked baggage, subjected to Dangerous Goods Regulations. Firearms, sporting weapons and or declares security items of high value may be tendered to the appropriate firearm handling counters for safe handling. Any of these items not declared to the airline or identified to cabin baggage at the security screening points will be confiscated and not returned. SA Express has no liability what so ever regarding the loss of the above mentioned articles. Passengers requiring the use of medical syringes in flight, such as diabetic and other passengers with documented proof of medical need must ensure that it is professionally packed and labelled. If not, the medication will be removed.

Firearms Notice

• Hunting rifles and shotguns may be transported on SA Express flights.
• Only law enforcement agents may be allowed to transport their hand guns on SA Express flights. They must produce some form of official identification e.g appointment certificate. They shall be liable for the stipulated cost for the transportation of the firearm.

NB. No firearms may be transported to George Airport.

Firearms may be accepted on all SA Express destinations listed below.

• Johannesburg
• Port Elizabeth
• Kruger Mpumalanga International
• Hoedspruit
• Cape Town
• Kimberley
• Maputo
• Gaborone
• Richards Bay
• Walvis Bay
• Durban
• Windhoek
• East London
• Lubumbashi
• Bloemfontein

Other Weapons and Harmful articles:

Any other weapons or dangerous items such as :

• Toys
• Bows and Arrows
• swords
• Knives
• Clubs,etc

May be transported via the firearm desk to any SA Express destination.