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SA EXPRESS AWAITS THE SACAA’S DECISION TO REINSTATE ITS AIR OPERATOR’S CERTIFICATE

SA EXPRESS AWAITS THE SACAA’S DECISION TO REINSTATE ITS AIR OPERATOR’S CERTIFICATE

 

1 May 2016, Johannesburg: Following the South African Civil Aviation Authority’s (SACAA) decision to temporarily suspend SA Express’ Air Operator’s Certificate (AOC), the airline’s executive management team met with SACAA to obtain clarity on their audit related concerns and procedural issues that needed to be adhered to.

“Following the meeting, we now understand SACAA’s requirements clearly and were able to respond accordingly. I thank our team members who have addressed each individual concern conscientiously and worked throughout the night to submit the correct and required paperwork to comply with the SACAA’s procedural requirements,” says Inati Ntshanga, CEO of SA Express.

“Since the first day we started operations in 1994, safety has always been our utmost priority and a business imperative that has never been negotiable. We have had an impeccable safety record for the past 22 years so when we received the notice for suspension, we were absolutely devastated but I can assure you that we are doing our utmost to set the record straight today.”

SACAA has given SA Express an undertaking that it has received the revised documentation and will verify that all outstanding issues have been resolved. Once all SACAA’s requirements have been met, SA Express will legally obtain our license to operate again.

“We are hoping to have this matter resolved before close of business today and I cannot stress enough how sincerely apologetic we are that our operational issues have caused our passengers and stakeholders such inconvenience. We humbly apologise for the aggravation, the trouble and the disruption that we were responsible for and we thank our passengers for their support and understanding. I assure them that the SA Express team and I will do everything in our power to make it up to them and to win back their confidence as South Africa’s best regional airline.”

However, while we wait for the AOC to be reinstated, we can confirm that we have made the necessary arrangements to accommodate all our passengers on alternate carriers. Please speak to our check-in agents, consult the electronic passenger information boards for more information on your estimated time of departure or speak to our call centre agents between 6am and 11pm on 011 978 2355, 011 978 6384 and 011 978 5096 or email us at customercare@flyexpress.aero consult the electronic passenger information boards for more information on your estimated time of departure. consult the electronic passenger information boards for more information on your estimated time of departure.. Further updates will be posted on our website: www.flyexpress.aero and social media platforms which include our Twitter account @flysaexpress and Facebook page www.facebook.com/flysaexpress.

 

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