0861 SAXCARES (0861 729 227)

Customer care

South African Express is committed to Service Excellence. One of the airline’s core values is Service before Self. We strive to meet and exceed our customers expectations through high standards of service excellence. South African Express is proud to launch a brand new web-based service that will allow quick and easy access to information pertaining to Customer Service.

Follow these simple steps:

Step1: Under Customer Care, Click on the Feedback/FAQ tab
Step2: Insert your keyword/s in the space provided
Step3: Click on “Search”
Step4: Wait for your results

If the results do not address your query,do the following:

Step1: Click on the Feedback/FAQ tab
Click on the “Enquiry/Feedback” tab
Complete the form including Enquiry Information(Ensure that all the mandatory information is submitted in the form.)
Click on “Continue” and provide your contact details
The System will tag your query with a Reference number

Once this is complete,your form has been successfully submitted to South African Express for processing.  In order to improve on Customer Service, we encourage you to give us your valuable feedback.