SA Express operations have been suspended from 18 March 2020 until further notice. Communication on any new developments will be shared in due course.

Re-accommodation and Refunds process Re-Covid-19

Dear Trade Partner,
In light of adverse recent developments including the impact of the COVID-19 pandemic, SA Express announces that it will suspend operations from 18 March 2020 until further notice. 
 
This decision will impact SA Express customers in the following manner:
 
All customers will be accommodated on alternative flights or the tickets can be submitted for a refund as stipulated in the table below.
 
Cancelled Flight numbers Between Re-accommodated onto Rebooking classes
SA1001 to 1014 JNB and BFN Airlink from Q/M/B/Y in that order
SA1057 to 1082 CPT and BFN Refund or Mango*  
SA1101 to 1114 JNB and KIM Airlink from Q/M/B/Y in that order
SA1125 to 1128 JNB and HDS Airlink from Q/M/B/Y in that order
SA1271 to 1272 JNB and DUR Refund or Mango*  
SA1333 to 1334 DUR and PLZ No alternative - refund  
SA1343 to 1344 CPT and ELS Airlink from Q/M/B/Y in that order
SA1361 to 1362 CPT and ELS Airlink from Q/M/B/Y in that order
SA1361 to 1362 CPT and UTT No alternative - refund  
SA1361 to 1362 ELS and UTT/CPT No alternative - refund  
SA1453 to 1454 JNB and PLZ Airlink from Q/M/B/Y in that order
SA1445 to 1448 JNB and UTT Airlink from Q/M/B/Y in that order
SA1701 to 1702 JNB and WVB Airlink from Q/M/B/Y in that order
SA1721 to 1722 CPT and WVB Air Namibia  
SA1761 to 1780 JNB and GBE Airlink from Q/M/B/Y in that order
SA1781 to 1784 JNB and BUQ Airlink from Q/M/B/Y in that order
SA1797 to 1798 JNB and FBM Ethiopian (ET) via ADD
Kenyan (KQ) via NBO
from E/ T/Q/H
from N/E/T/Q
 
*Passengers on the below SA Express flights tickets (083 ticket stock) can only be assisted onto Mango (JE) operated flights on the date of travel at the airports, subject to space availability on JE flights
 
CPT and BFN,
JNB and DUR,
JNB and PLZ
 
Alternatively, a full refund option is available as per below auth codes:
 
Authority numbers to utilize for rebooking, re-routing and refunds 
 
REBOOKING
SA Express SAX.WF.COVID-19/FLT/DATE.
“Auth Involuntary re-issue SA ---- Date ---- at no ADC due to Covid 19
 
REFUNDS
SA EXPRESS.WF20.SAX.COVID1-19
“Auth Involuntary re-issue SA ---- Date ---- at no ADC due to Covid 19
 
RE-ROUTING
SA EXPRESS.WF20. SAX3.COVID-19
“Auth Involuntary re-issue SA ---- Date ---- at no ADC due to Covid 19”
 
The airline will utilise this period to review its current network and streamline operations for improved efficiency. 
 
For any further assistance please do not hesitate to contact SA Express Trade Support on 011 978 9905 / 2355 / 5274 or email tradesupport@flyexpress.aero
 
SA Express would like to thank you for your understanding.
 
We look forward to flying you again soon.
 
 
SA Express Team
 

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